Privacy Policy

Effective Date: September 3, 2026

Boxload ("we", "our", or "us") operates the Boxload - Cignal Gsat Loading mobile application. This Privacy Policy explains how we collect, use, and protect information when you use our application.

1. Information We Collect

When you use Boxload, we may collect personal information that you provide to us, such as:

  • Name
  • Mobile phone number
  • Email address
  • Account and login information
  • Cignal, GSat, or other TV box/account information that you add to the app
  • Transaction and loading information
  • Other information necessary to provide the services of the application

We may also collect limited technical information necessary to operate, maintain, and improve the application.

2. How We Use Your Information

  • Create and manage your account
  • Process loading and related transactions
  • Manage your Cignal and GSat accounts or TV box information
  • Provide customer support
  • Maintain and improve the application
  • Detect and prevent fraudulent or unauthorized activity
  • Comply with applicable laws and legal requirements

We do not sell your personal information.

3. Sharing of Information

We do not sell or share your personal information with third parties for their own marketing purposes. Information may be provided to service providers when necessary to operate Boxload and provide its services, such as processing transactions, hosting services, authentication, or technical support.

We may also disclose information when required by law or when necessary to protect the rights, security, or property of Boxload and its users.

4. Data Security

We take reasonable measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Information transmitted between the application and our servers is protected using encryption in transit. However, no electronic storage method is completely secure.

5. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain transaction records, comply with legal obligations, and resolve disputes.

6. Your Rights and Data Deletion

You may request access to, correction of, or deletion of your personal information. To request deletion of your account or personal data, please contact us at:

michael@boxloadapp.com

Some information may need to be retained when required by law or when necessary for legitimate business purposes.

7. Children's Privacy

Boxload is not intended to knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us to take appropriate action.

8. Third-Party Services

Boxload may use third-party services that help us operate the application. These providers are expected to handle information according to applicable privacy and security requirements.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review it periodically.

10. Contact Us

If you have questions, please contact us at michael@boxloadapp.com.